To increase citizens’ awareness that the quality of security service depends on their actions and attitudes.

To create effective institutionalized model that ensures the participation of citizens in the reform of the Ministry of Interior and the institutions that provide the security service.

To change attitudes of citizens towards the Ministry of Interior officials and create a partnership based on a mutual trust.

To create social infrastructure at local, regional and national level, allowing communication and partnership between citizens, MoI officers and representatives of stakeholders for the preparation and monitoring of local strategies for security service.

To establish a successful model by which employees who have left the system in the Ministry of Interior to transmit and share their knowledge and skills.