When we are calling on 112?
When the situation requires URGENT intervention of the emergency services (fire brigade, police, emergency, civil protection) and a team have to be sent at the accident.
How to report a sygnal on phone 112?
1. As soon as you have contact with the operator on 112 you have to specify the village, city or town you are calling from. If you are not in village, city or town, you have to describe its geographical location by landmarks – roud, river, mountain etc.
2. Formulate briefly the reason for your call – whether it concerns medical incident or another – flood, fire, etc.
3. Listen carefully the questions of the operator and succinctly respond to them. If necessary, wait to be connected with the service – ambulance, police, fire and more. It is important to be known that this communication with an operator lasts between 1 to 3 min. During the conversation the most accurate information have to be provided about wthe intsident.
My father was a firefighter. I was seeing him at home tired and smelled of smoke after each shift. The smell of smoke is one of those you can not erase not only from yout skin, but mind. It is sealed in your mind on the same way how you can recognize the scent of people you love. After work, he set on the couch, hugged me and I interviewed him about the difficulties he encountered, but he never talked about them. He spoke about the rescued people and each time he told me that heroism is not measured in difficulties you overcome, but human lives you saved. Still there, on the couch, I decided I wanted to be a firefighter and to become a hero – same as my Dad.
Quite offten we can see firefighters who are fighting the firestorm and stand against it alone, but surounded by at least two or three fire trucks.
Have you ever wondered what is due to the fact that the number of firefighters is equal to the number of firefighting vehicles?
The one reason is that firefighters are few and insufficient.
The other reason is much more terrible and caused by regulatory gaps and the lack of a defined minimum number of firefighters in the team. The acceptance of a minimum number of firefighters in the team is postponed till August 2017.
In this same regulation it is precised that in indoor’ accidents, the team of firefighter and driver / most common practice / must wait for another team before entering the burning building. This puts the first team /firefighter and the driver/ in in deadlock: to get help to the victims or to wait for help, about 15-20 minutes in the big cities and much longer in small where help can come only from the distanced towns. The exception rather than practice is three or four firefighters to be on shift and this is the number of all firefighters on shift in some major cities.
In small towns the situation is much worse.
The next time you see firefighters standing in front of a burning building who are not entering to extinguish the fire, please do not be angry at them, but the system which allows this to happen.
The next time when you hear about the injured firefighter, remember that very often it happened, because at the signal responded two firefighters – one entered alone in the burning building, because other had to stand outside and to ensure him a water. There is not a third.
Photographer: Silva Toneva
His name is Stoyan and he lives in Konstantinovo.
The flood on 16 May 2016 found him with a shopping bag and on the way back home.
He saw that it’s raining, but has not suspected that water can flood the village, and he had never heard anything about flooding.
He understood that something is happening, because of people’s cries. He turned and saw people who are pointing point down to the ravine where there are many houses. He ran and while he was approaching the turbulent water, he saw in his eyes dozens of pictures and memories passed. He remembered Asparukhovo, all dead people, weeping mothers, drowned animals, but mostly he remembered the heavy combat with the water and the moments of frustration. He prayed the water is not so dangerous. He prayed to be able to help.
Down almost to the ravine he saw the grandmother Dimka. She did not shout for help. She was standing on a small island, watched people who gathered on the other side of the water and quietly sobbing. Huddled and bent double, she watched how the water was absorbing everything.
He knew it was a matter of minutes before the water to drag also her.
In this moment, Stoyan tied around his waist one of the ropes that men right next to him were holding and walked through the water. He dragged, but he knew and had experience in dealing with the water. He looked ahead, walked bravely and looked grandmother’s Dimka in her eyes. He was not counting steps and not thinking about the risks, but hurry because he knew that the water swells within seconds and the life of the woman depended on how quickly he will reach her. When he went to the island and caught it, she closed her eyes, said nothing and gripped his hand with indescribable force. She dropped it when she was in a safe place – away from the water.
Today Dimka is cleaning her house while Stoyan is at work. Stoyan is a firefighter, but on 16 May 2016 he had day off. He knows that he is a firefighter and you must carry it in your heart and your blood. He knows that being a firefighter is a calling and to save people’s life is a duty… a duty witout working time!
Society and Safety Foundation is one of the few civil organizations in Bulgaria which puts as a priority on its activities the improvement of the “civil security” service provided by the Ministry of Interior, which is directly linked with the improvement of the quality of work and working conditions in the MoI’s system.
Regarding the Minister Buchvarova speaking at the press conference in the Council of Ministers on 13.01.2016 we are obliged to express our official statement.
Mrs Buchvarova, at the press conference on 13.01.2016 you said, quote:
“Therefore any further attemptс MoI to be criticized on this way – with insults, ridiculous allegations false information – typical “cop numbers” will be perceived as an attack on public and national security.”
Please explain on which point from art. 4 of the Act of the State Agency for National Security you relate the criticism to the Ministry of Interior.
You are absolutely right that “insults, ridiculous allegations, false information” can not serve as a constructive public dialogue on the subject, but only the court may classify the criticisms of the Ministry of Interior as such.
You have no legal right to do so.
In this sense, the position you express can be perceived as restricting freedom of speech, which is protected by Art. 39 of the Constitution of the Republic of Bulgaria. May or may not representatives of the media to criticize the Ministry of Interior? May or may not civil organizations to criticize the work of the Ministry?
In another part of your speech, you said:
“Reforms are on my computer. How can you comment on something you have not seen.”
The logical question comes, why the reforms stay on your computer and are not published for public discussion? At organised by us roundtable on 18 December 2015, we appealed for reform which takes into account the interests of citizens and ministry’s employees. We appealed for greater transparency in the management of MoI’s budget which is over 1 billion lev – all taxpayers’ money. The reform in the Ministry of Interior can be done only with broad public support and obvious action taken in the citizens’ interest. Don’t you support this position, Mrs. Buchvarova?
We would not focus superfluous attention to other parts of your statement that aren’t less questionable and are not meeting the legal framework of your position. We will notice that the Ministry of Interior cannot have “priority groups”, as it would be contrary to Art. 6 of the Constitution of the Republic of Bulgaria.
Society and Safety Foundation does not accept the idea of unilateral decisions that affect the whole Bulgarian society. We openly oppose to any attempt for freedom of speech’s limitation and each reform the Ministry of Interior, which is not based on detailed research in the Ministry and after public debate on the issue.
And we say “Enough!”
Enough parceled reforms.
Enough savings to fill the budget for the next 12 months without long-term vision.
Enough reformes without at least elementary form of analysis within the ministry.
Foundation “Society and Security” calls for transparency and would support each initiative in this direction, but any reform that does not meet the needs of citizens and employees cannot receive our support.
In the first part of the series “The person behind the uniform” we are introducing you Ivo – a firefighter in Varna, beloved husband and father. The series will meet you with law enforcement officers across the country.
Ministry of Interior is the only unreformed Ministry in Bulgaria, but also one of the ministries in which structural changes are the most numerous. One of the major structural changes that contribute the MoI to become a mega-ministry is the closure of Ministry of Emergency Situations and merger it with the MoI /29.07.2009 /. This change is one of the main reasons the scope and functions of the police to be expanded and the number of the employees to be increased as well. The functions for civil protection as nonspecific for MoI, took a very large financial, human and time resources for establishment of a model which ensures that mechanically merged with the Ministry of Interior structures will begin to function as part of the whole Ministry. The stress of merge, which endured as officials closed the MES and MoI, the lack of clear rules of interaction, changed principles of operation and interaction between institutions is extremely large. Shortly before the “merger” of officials from the MES, the MoI- in 2007, was “released” from the National service “Security” and the “protection of the means of communication” and a State Agency “National Security” was established. As a result of structural changes to 2009., the number of MoI’s employees is nearly 68 000 people.
In the period 2009-2014 structural changes continued. In 2013, from the the structure of the Ministry of Interior were removed General Directorate “Combating Organized Crime”/CDCOC/ and Specialized and the “Operational technical operations”/SDOTO/. CDCOC became part of National agency “Security” and SDOTO became the State Agency “Technical Operations” to Council of Ministers. Alongside these structural changes, the names of regional units and departments were changed many times and the number of employees continued the trend for reduction and in 2014 employees in MoI was 49 500.
All these changes were made without the participation of citizens, without an assessment of their impact on the quality of services delivered by the Ministry of Interior, and especially without an assessment of their impact on the employees. This long-standing practice is one of the reasons MoI to become the (auto) oppressive, suspicious, dehumanized, formal and disengagement institution in which the prospect of long-term reform and involving citizens in its implementation is assessed as a threat that must be limited, not as an option which should be used.